Privacy policy

Last updated: 15 July 2025

This Privacy Policy describes how Urbangrip India ("we", "our", or "us") collects, uses, and protects your personal information when you visit or make a purchase from urbangrip.in (the “Site”).

By using the Site, you agree to the collection and use of information in accordance with this policy.

1. INFORMATION WE COLLECT

When you visit our Site or make a purchase, we collect the following types of information:

A. Personal Information

  • Name
  • Email address
  • Shipping & billing address
  • Phone number
  • Payment details (processed securely, we don’t store card information)

B. Device Information

  • IP address
  • Web browser type
  • Time zone
  • Cookies and tracking data

C. Order Information

  • Products purchased
  • Order history
  • Communication preferences

2. HOW WE USE YOUR INFORMATION

We use your personal data for the following purposes:

  • To process and fulfill your orders
  • To send order updates via email, SMS, or WhatsApp
  • To provide customer support
  • To improve our website experience
  • To prevent fraud or misuse of our services
  • To send occasional promotional messages (only if you opt-in)

3. CONSENT

When you provide us with personal information to complete a transaction, place an order, or return a product, you consent to our collecting and using it for that specific reason.

If we request your information for a secondary reason (like marketing), we will ask for your consent or provide you with an option to say no.

You can withdraw your consent anytime by contacting us at support@urbangrip.in.

4. DISCLOSURE

We may disclose your information:

  • If required by law
  • To enforce our terms and policies
  • To protect our rights or comply with a legal obligation

We do not sell or rent your personal information to third parties.

5. SHOPIFY HOSTING

Our store is hosted on Shopify Inc. They provide the platform that enables us to sell our products. Your data is stored securely through Shopify’s data storage and databases.

All payment information is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).

For more details, read Shopify’s Privacy Policy:
🔗 https://www.shopify.com/legal/privacy

6. THIRD-PARTY SERVICES

Some third-party services (like payment gateways, delivery partners, and analytics tools) may access your data as necessary to perform their functions. However, they are obligated to protect your information.

Once you leave our site or are redirected to a third-party website, you are no longer governed by our Privacy Policy or website’s Terms of Service.

7. COOKIES

We use cookies to:

  • Remember items in your cart
  • Understand browsing behavior
  • Improve site performance

You can choose to disable cookies in your browser settings, but it may affect your shopping experience.

8. DATA SECURITY

We take reasonable precautions to protect your personal information. While no system is 100% secure, we follow industry best practices and use secure servers and encryption to protect your data.

9. AGE OF CONSENT

By using this site, you confirm that you are at least the age of majority in your state or region, or you have given us your consent to allow any of your minor dependents to use this site.

10. YOUR RIGHTS

You have the right to:

  • Access or correct your personal data
  • Request deletion of your data
  • Opt out of marketing communications at any time

To make a request, email us at support@urbangrip.in.

11. CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, and the “Last Updated” date will be revised accordingly.

Your continued use of the website after changes are posted constitutes your acceptance of the updated policy.

12. CONTACT US

For any questions or concerns about this Privacy Policy, contact us at:
📧 support@urbangrip.in
📞 You may also receive order-related messages or updates via WhatsApp, SMS, or phone call.